Frequently Asked Questions
1. Products and Materials
What types of filament do you sell?
We offer a wide range of filaments, including PLA, PETG, ABS, TPU, TPE, PLA Silk, PLA Glow, PLA Marble, PLA Wood, PLA Matte, and more.
Are your filaments eco-friendly?
Our PLA filaments are derived from renewable resources like cornstarch, making them a more eco-conscious choice for 3D printing.
Do you provide technical specifications for your filaments?
Yes, you can find detailed specifications, including temperature settings and material properties, on our Technical Data Sheet page.
2. Shipping and Returns
How long does shipping take?
Most orders are shipped within 1-2 business days. Delivery times vary depending on your location but typically range from 3-7 business days.
Do you offer international shipping?
Currently, we only ship within Australia.
What is your return policy?
We accept returns within 30 days of purchase for unopened and unused products. For more details, visit our refund policy page.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number. You can track your order here.
3. Printing Tips
My filament keeps jamming. What should I do?
Ensure your nozzle is clean and that the temperature settings match the filament’s requirements. If the problem persists, try drying the filament, as moisture can cause jams.
How should I store filament?
Store your filament in a cool, dry place, preferably in a resealable bag with silica gel packets to prevent moisture absorption.
4. Orders and Payments
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.
Can I cancel or modify my order?
You can cancel or modify your order as long as it has not yet shipped. Please contact us as soon as possible to make changes.
5. Support and Contact
How can I contact you for support?
You can reach us via our contact us page or email us directly at contact@befilament.com.au
Do you provide technical support for printers?
While we specialise in filament, we’re happy to provide general advice or recommend trusted resources for 3D printer support.