Shipping policy

Shipping Methods and Costs
We offer shipping within Australia only. Standard shipping is available for all orders. The cost of shipping will be calculated at checkout based on the delivery location and weight of the items.

Processing Time
Orders are processed within 1-2 business days from the time your payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeframe
Standard Shipping: Delivery within 3-7 business days from the dispatch date. Delivery times may vary depending on your location. Rural areas may take longer. We use reputable courier services to ensure timely delivery.

Order Tracking
Once your order has been dispatched, you will receive an email with tracking information. You can also track your order status through your account on our website.

Shipping Restrictions
We currently do not offer international shipping. All orders must be delivered to Australian addresses. PO Box and Parcel Locker addresses are not accepted for delivery.

Damaged or Missing Items
In the unlikely event that your order arrives damaged or incomplete, please email us immediately at contact@befilament.com.au or reach out via our contact form. We may require photographic evidence of the damage or issue for resolution.